maxxcreation web store FAQ section

Basic Returns Information: We extend a 10 day money back guarantee for returns and exchanges, less shipping & handling**, from date of receipt, provided the following conditions are met: 1. The item was neither refused at delivery, nor sent back to us as undeliverable. (See Below). 2. The item is not included in the Return Policy Exceptions that follows this list. 3. You need to first contact our customer service department for a Return Authorization approval number. 4. Merchandise must be returned in original, unused, mint condition, as shipped. 5. ALL paperwork, instructions, packaging and accessories must be intact, unaltered, or in any way marred. 6. Warranty cards and registration forms must NOT be filled out. 7. Item must NOT be over $1500.00 in price, or marked as SPECIAL ORDER (See Below for terms governing these items). 8. You have NOT been informed, either in writing or by phone that item will be SPECIALLY ORDERED for you (See Below for terms). 9. Item(s) are not consumable, perishable or sensitized; Such non-returnable items include film, memory cards, batteries, videotapes, paper, ink, chemicals, lamps & bulbs. 10. Claims must be made within 3 days of receipt of merchandise. 11. Customer is responsible for inspecting merchandise contents and condition within those 3 days. 12. Damage in transit must be immediately reported by the customer to the carrier (ie: UPS). 13. Customer must request that the carrier examine any damaged package to assure refund or replacement, and all such packaging must be retained by the customer until disposition is made. 14. Nothing must be written or taped on the product packaging or gift boxes. 15. A Return Authorization approval number does not guarantee final disposition, as all returns are subject to inspection. 16. All returns are subject to a restocking fee of no less than 10%, depending on the condition of the returned merchandise. Please address all authorized returns, freight prepaid AND insured, to: Authorized Returns Attention RMA # (Write the RMA number you received) 13996 topeka ct. Corona CA. 92880